IDC European Utilities Summit


Following the curveball of 2020, utilities are more than ever in pursuit of reinventing their business. The most adaptable and resilient will shape the future of the industry with solutions to problems that are already shaking their core, such as greater grid instability, increasing market volatility and risk, regulatory drag and slow pick-up of new revenue streams.

If 2030 is the industry’s next big milestone, companies need to contemplate the people they need to get there, starting by training and educating the next workforce, and harmonizing it with the digital workforce from the very beginning. Companies must also take greater care in addressing customer sentiment, which has improved but continues to negatively impact the industry. Today's younger customers, who will be a critical part of the customer base by 2030, will be the yardstick to measure success against the moving target of digital experience. Finally, sector coupling, and the blurring of industry boundaries will continue, with an increasing number of partnerships emerging from industries that utilities have never partnered with before.

Digital is now ubiquitous. No initiatives or projects should be planned without the business vision in mind, or without fitting into the company's technological roadmap, including the digital strategy. Unfortunately, companies will have to do more with less, calling on creativity to differentiate.

Delivering value to customers, employees, the ecosystem, and investors today will forge tomorrow’s winners, and weed out the rest.

Event Details

The complete agenda, speakers and other event information can be found on the event's website.

View Event Details

Videos & Presentations

Roberta Bigliani, IDC - Power Up! Igniting Business, Talent and Ecosystems

Wytse Kaastra & Sanda Tuzlic - Thought Leadership Keynote - Taking Charge How Can Utilities Lead the Way to Net Zero For All

Carlo Albini, ENEL - Susan Robson, National Grid - Roberta Bigliani, IDC - Utilities Panel Debate – Leaders of the Future – Leadership Styles to Foster Sustainable Ways of Working

Mark Rodman, Bidgely - George Hunt, Europe, Smart Energy Water - Babu Unnikrishnan, TCS - Tech Partners Panel Debate – How Technologies Revive Utilities’ Way of Working

Jérôme Vaure, ENGIE - When Automation for Utility Operations Scales – The ENGIE Story

Andrea Casalgrandi, Sorgenia - Improving Customer Satisfaction with Energy Usage Breakdowns – The Sorgenia Story

Doron Frenkel, Driivz - Gregorio Ogliaro, Accenture - Daniel-Rui Felicio, Siemens Advanta Solutions - Key Takeaways from Roundtable Breakouts

KV Sarma, TCS - Fireside chat: Together Beyond Net Zero, TCS

Steve Arthur, Smart Energy Water - Fireside chat Engaged Customer To Empowered Citizen- How Digital

Michael von Roeder, Elia Group - Prepare for the future

Wojtek Nodzyński, Bidgely - Gaia Galotti, IDC - Fireside chat Uncovering Customer insights to Unleash Value for Energy Providers

Daniel Linden, Tibber - CEO Vision

Jean-Francois Segalotto, IDC - Powering up Your Ecosystem

Wytse Kaastra, Accenture - Looking Ahead to 2022

Roberta Bigliani, IDC - Final Remarks & Wrap Up