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IDC Customer Experience & Customer Success 2023

Overview


Event Details

The complete agenda, speakers and other event information can be found on the event's website.

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Videos & Presentations

Van Valdez & Gerry Brown, IDC - The research facts, proof points and predictions driving enterprises to invest in superior CX and customer success services

Alex Lancee, ChromeOS - How to secure and optimize your contact center

Paloma Truong, Miinto - Customer centricity as a growth and profitability driver for Miinto

Teija Kuustonen, Lindström - Towards consistent omnichannel experience in B2B

Bernard Bierens, Tover - Increasing Customer Lifetime Value through Partner Success

Kenni H.S. Callensen, Mærsk - A.P. Moeller Maersk's Journey to Improve NPS: Lessons Learned and Best Practices