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IDC European Retail Executive Digital Forum 2020

DIGITAL INDUSTRY | October 20, 2020



This Summit has been designed as an information-sharing forum and an intimate networking for a selected group of IT and Business Leaders from largest enterprises across Europe. The exclusivity, visionary and high impact keynote speakers, and personable format of the event allows for the most engaging of conversations and in-depth discussions to take place in a stunning five-star environment. Every delegate will leave the summit enriched — whether it be with new lead projects for partners, or innovative and forward-looking solutions.

Agenda

Time Event & Speakers
10:45

Reception Open: Dial In & Looking Around

11:00

IDC Welcome Address & Navigation Guidance

Ornella Urso
Senior Research Analyst, IDC Retail Insights
11:05

IDC Keynote: Hands in the now, eyes in the future: how to take retail to the next normal

Filippo Battaini
Head of IDC Retail Insight, Europe, IDC

 

11:15

Inventory management in the age of Commerce Everywhere

Ilse Roeffen
Senior Vice President Commercial Management, Swarovski

Inventory management is becoming key to seamless customer experience execution. Shoppers can interact with their favorite brands online, in store and through social media. As the "Next Normal" materializes, retailers operate through a complete integration of physical and digital, with shoppers able to check store inventory in real time and brick-and-mortar outlets turning into dark rooms for the fulfilment of online orders.  
This session aims to illustrate how, in today's retail, efficient and intelligent fulfilment capabilities become a key competitive advantage and illustrate the role that technology vendors and service providers have in providing support for retailers undertaking their journey to digital transformation maturity.

11:25

What are retailers doing to scale up Customer Experience?

Ornella Urso
Senior Research Analyst, IDC Retail Insights

This session aims to show how customer experience should be central to retailers' strategic thinking. Customer experience continues to be the top priority for retailers and one of the main objectives of their digital transformation strategy. Technology is the key enabler for customer experience. With shoppers being more technologically connected than ever, retailers need to up their game in terms of how they use technology to cultivate their relationship with their customers. 

11:35

“Bricks and Data – the digital renovation in grocery retailing” - Digitalization in the store, changes in the supply chain, AI and new customer experience

Werner Kraus
CTO. Technology and Architecture Lead, SPAR Business Services
11:45

Five things to excel in your innovation strategy execution

Giulio Raffaele
Research Manager, IDC Retail Insights
11:55

Moderated Q&A

Filippo Battaini
Head of IDC Retail Insight, Europe, IDC
Ilse Roeffen
Senior Vice President Commercial Management, Swarovski
Werner Kraus
CTO. Technology and Architecture Lead, SPAR Business Services
12:15

Panel Discussion

Filippo Battaini
Head of IDC Retail Insight, Europe, IDC
Guillaume Beuscart
Global Head - Retail, Transportation & Logistics Industry Atos
12:40

Summary & Conclusion

Ornella Urso
Senior Research Analyst, IDC Retail Insights
12:45

Networking: Chatroulette & Expo

12:50

Official End

Contact Us

Franziska Munz

Senior Conference Specialist

Helena Chappell

Senior Business Development Director, European Event Sales, IDC UK

+44(0)208 987 7161

About IDC

56 Years | 1100 Analysts | 110 Countries

International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. With more than 1,100 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives. Founded in 1964, IDC is a wholly-owned subsidiary of International Data Group (IDG), the world's leading media, data and marketing services company. To learn more about IDC, please visit www.idc.com.