Business automation has traditionally been seen primarily through the lens of efficiency and quality – and historically, the limitations of business automation technologies meant that complex, expensive and slow automation projects were reserved only for the most critical, core business processes. However modern business automation approaches and technologies enable organisations to move further, faster, and with fewer constraints. Most importantly, modern business automation approaches allow organisations to leverage automation in order to increase business agility and resilience, too. IDC’s current series of in-depth technology buyer surveys consistently show that organizations expect investment in business automation to increase as a result of the changing work practices that are being adopted because of the COVID-19 crisis.

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