IDC European Retail Executive Digital Summit 2021
Delivering the New Shopping Experience: Sustainable supply chain, intelligent store operations, and evolving ecosystems to transform customer journeys
Shopping is changing faster than ever. With eCommerce surging to 30% of total retail sales in some countries, shopping patterns are transformed and call for a unified customer journey to match the expectations of technology-savvy and time-crunched consumers. The experience retailers deliver in the different stages of the shopping journey —from inspiration, discovery, purchase, fulfillment, and after sales services—their brand equity, data security, and sustainability credentials become increasingly important to generate customer loyalty and trust.
The growing complexity of the shopping journey puts further pressure on costs in an industry already operating on tight margins. Transforming operations is far from simple and ask for efficiency in the way the working parts of the retailer’s ecosystem—processes, assets, people, partners, and products—are leveraged to increase lifetime customer value. In this context, partner network, customer experience, and cost structure become the key business transformation priorities for European retailers over the next three years.
Technology such as artificial intelligence (AI), analytics, Internet of things (IoT), cloud/edge-based foundations, that enables business use cases including 360º connected customer data management, predictive network inventory orchestration, and augmented knowledge worker, empowers retailers to re-think their business and better respond to customers expectations, increase efficiency and reduce the cost to serve.
During the IDC European Retail Executive Digital Summit 2021, we will look at the retailers’ ability to leverage technology to best use their resources and to enhance visibility and responsiveness across operations to reap the opportunities of this new retail phase.
We look forward to connecting with you soon!
Roberta and Filippo
Group VP, Head of Insights and Future of Work Practice Executive Lead, IDC Europe
Head of IDC Retail Insight, Europe, IDC
The complete agenda, speakers and other event information can be found on the event's website.View Event Details
Videos & Presentations
IDC Opening Keynote: Delivering the new shopping experience Filippo Battaini, Head of IDC Retail Insight, Europe, IDC
Platinum Partner Keynote: Contextual customer experience and customer identity management Angel Maldonado. CEO & Founder, Empathy.co
Platinum Partner Keynote: How Artificial Intelligence and Machine Learning is transforming network services for retail; enabling a shift in resources from back office operations to customer led innovation. Keith Cahoon, Director Business Development, Juniper Networks
Platinum Partner Keynote: The evolving role of the store: experiential and distribution hub Sean Lee, Vice President of Sales, EMEA, Sensormatic Solutions
Advisory Board Keynote: Strategies for successful D2C operations Colin Shenoy, Global technology transformation organization, Diageo
Case Study by Public MediaMarkt and Milkman Technologies: An omnichannel approach for handling unexpected times Spyros Triantafillou, Transportation & Last Mile Manager, PMM Public MediaMarkt & Antonio Perini, CEO, Milkman Technologies
Advisory Board Keynote: Reinventing customer engagement through innovative loyalty programs Christos Kotelis, Team Manager, Head of CRM, Lidl Hellas & Cyprus
IDC Keynote Contactless by design: removing frictions from the shopping experience Leslie Hand, Vice President, IDC Retail Insights
Advisory Board Panel Discussion: Thinking ahead: call to actions for retailers of the future?
Roundtable A: The shopper’s journey: how to ensure consistent shopping experience across multiple interfaces Empathy.co
Roundtable B: Practical steps to execute AI-driven network operations and in-store customer experience Juniper Networks
Roundtable C: In-store automation and the evolving role of the store Sensormatic Solutions
Head of IDC Retail Insight, Europe, IDC
CEO & Founder, Empathy.co
Director Business Development, Juniper Networks
Vice President of Sales, EMEA, Sensormatic Solutions
Global technology transformation organization, Diageo
Transportation & Last Mile Manager, PMM Public MediaMarkt
CEO. Milkman Technologies
Team Manager, Head of CRM, Lidl Hellas & Cyprus
Vice President, IDC Retail Insights
Senior Vice President Global Corporate Responsibility & Public Affairs, Hugo Boss
Thijs van Mil
Head of Product, Transferz
Executive Director CoE, Data Services, Studio Moderna
Transformational CIO & CDO, Aldi
Senior Research Analyst, IDC Retail Insights
Research Manager, IDC Retail Insights